NeSIMNavigator

Refunds

Partner providers handle billing, QR delivery, activation, and refund decisions for purchases made on their sites.

Provider support note

If you purchased from a partner provider, billing, QR delivery, activation, and refund support are handled by that provider.

  1. 1. Find your provider receipt.
  2. 2. Check whether the eSIM was installed or used.
  3. 3. Open the provider support portal.
  4. 4. Include order ID, email, destination, and screenshots.
  5. 5. Read the provider's refund rules before submitting the request.