eSIMNavigator

Refunds

Request an eSIMNavigator refund review from the private order page; eligibility depends on allocation, installation, activation, usage, and applicable law.

eSIMNavigator order support

For an eSIMNavigator order, open the private delivery page from your order email. That page links the request to payment, provisioning, installation, and refund-review records.

  1. 1. Open the private order page from the order email.
  2. 2. Choose Refund review in the support form.
  3. 3. Explain whether the eSIM was installed, activated, or used.
  4. 4. Include the device, destination, and relevant error details.
  5. 5. Keep the eSIM installed while a technical issue is reviewed.