NeSIMNavigator

eSIM Not Working

Diagnose compatibility, lock status, roaming, APN, and activation timing issues before contacting the provider.

Phase 1 support note

If you purchased from a partner provider, billing, QR delivery, activation, and refund support are handled by that provider.

  1. 1. Confirm your phone supports eSIM and is carrier-unlocked.
  2. 2. Turn on data roaming for the travel eSIM if the provider requires it.
  3. 3. Check that mobile data is assigned to the eSIM.
  4. 4. Restart the phone after installation.
  5. 5. Contact the provider if the QR code, activation, or billing failed.